Job Description

Job Description: The Instructional Designer plays a critical role in designing, developing, coordinating, and scaling engaging training experiences across the organization. This individual owns the end-to-end development of blended learning programs, including instructor-led training, online learning, facilitation and participant guides, job aids, videos, graphics, and presentations, that support operational excellence, leadership development, onboarding, and new initiative rollouts. In addition to creating high-quality learning content, this role serves as a program and project lead, ensuring stakeholder alignment, timelines, communications, resources, implementation, and measurement stay on track. Key Responsibilities: Instructional Design & Content Development Conduct needs analyses with internal partners to identify performance needs, target audiences, learning objectives, success measures, subject matter experts (SMEs), and project timing. Determine the most effective learning approach, delivery method, and materials based on business needs and the end-user experience. Collaborate with SMEs, field leaders, and support teams to gather, organize, and translate complex content into clear, practical, and engaging learning experiences. Design and develop highly engaging blended learning solutions, including instructor-led and virtual training, online learning, facilitation and participant guides, job aids, videos, graphics, voice-over scripts, speaker notes, and PowerPoint presentations. Create prototypes and polished learning assets using illustrations, photography, video, layout, branded graphics, and effective storytelling. Build interactive digital learning using Articulate 360, including Storyline and Rise. Shoot, edit, and produce video-based learning and create simple, engaging graphics using Adobe Creative Suite. Review and test final products for accuracy, usability, accessibility, brand alignment, and achievement of learning objectives. Program Management Own the design, development, execution, and evaluation of assigned training programs from concept through implementation. Ensure programs align with business priorities, brand standards, culture, service standards, and learning objectives. Manage program content, documentation, version control, and ongoing updates. Serve as the training lead for assigned initiatives, bringing consistency to the development and rollout experience. Training Facilitation & Implementation Support Facilitate in-person and virtual training for field leaders, hourly teams, and support center partners as part of new program launches, onboarding, leadership development, or business initiatives. Support field leadership teams in implementing and embedding training into daily routines and operating practices. Partner with operations leadership to tailor and deliver just-in-time training based on performance results or business needs. Provide implementation tools, coaching, and follow-up support to help ensure programs are practical, user‑friendly, and field‑ready. Project Management Lead cross‑functional training projects by defining timelines, roles, deliverables, resources, dependencies, risks, and communication plans. Build and maintain detailed project plans and dashboards to track progress and keep multiple priorities on schedule. Ensure stakeholders remain aligned, informed, and supported throughout development and rollout. Coordinate with LMS, operations, field implementation, and other support teams to meet deadlines and quality standards. Collaboration & Continuous Improvement Collaborate closely with Operations, the People Team, SMEs, field leaders, and support center partners to ensure seamless training integration across business units. Act as a key liaison between support center teams and the field, gathering feedback throughout the design and implementation process. Support pilots, special projects, and process improvements that strengthen the overall training ecosystem. Monitor learning and program effectiveness, analyze feedback and performance results, and make data-informed improvements. Give and seek feedback to elevate the quality of the work and the effectiveness of the broader training team. Qualifications: 4+ years of experience in instructional design, training, learning and development, or training program/project management, preferably in hospitality, retail, restaurant, or customer-service environments. High school diploma or equivalent required; bachelor's degree or certificate in instructional design, graphic design, education, learning and development, or a related field preferred. Proven track record of developing blended learning solutions and leading training initiatives from concept through execution. Portfolio of instructional design, eLearning, graphic design, and/or video-based learning projects. Proficiency in Articulate 360, including Storyline and Rise. Proficiency in Adobe Creative Suite, including tools such as Photoshop, Ill #J-18808-Ljbffr

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