Responsibilities:
Works with Practice Manager and providers on clinical and administrative issues, including HR-related concerns.
Assists Practice Manager by serving as a liaison and resource for providers in regard to operational issues.
Works with Practice Manager to ensure the OSHA/Safety, Work-Site Hazards Worksheet is completed and maintained.
Resolves denials.
Responsible for ensuring staff accurately perform protocols and workflows.
Provides input to the Practice Manager, for performance appraisals (annual and probationary); need for coaching and/or counseling, and/or termination of the employment relationship.
Assists with staff training as delegated.
Ensure staff have enough supplies and orders supplies based on need to ensure cost containment.
Responsible for accuracy of the discharge dashboard/process.
Releases CCM claims.
Conducts monthly fire extinguisher checks & documents appropriately.
Reschedules urgent appointments for provider callouts.
Responsible for the copay deletions and sign for front-office staff and sign out of balances for front-office staff.
Schedules TCM/CDA/BP appointments from Care Coordinator Nurses.
Faxes papers for clinical support staff.
Works and/or assign AWV report.
Completes Home Health claims.
Sends letters to patients when unable to contact.
Documents conversations with staff and providers.
For new staff, prepares office space and works with IT for phone, etc.
Assists providers with coding and insurance questions.
Completes Home Health certifications.
Works denials from the Business Office.
Responsible for making appointment reminder calls.
Sends age out letters to pediatric patients (Medical Center location only).
Works with UNC Nurse Connect for pediatricians (Medical Center location only).
Addresses telephone and web encounters.
Schedules labs/x-rays for clinical support staff.
Scans urgent papers into chart.
Prints discharge letters for providers to sign.
Looks up DX codes for provider when claims show error and sent action.
Works with Aledade/Medicaid reports.
Assists with updating staff and training staff with new eCW changes.
Serves as a back-up for clerical staff (PCS, PSR, Referrals in emergency situations).
Assists Practice Manager in conducting monthly meetings with providers and staff to ensure each team member is aware of operations issues, new processes, opportunities, and Boice-Willis notices are communicated.
Assists Practice Manager in tracking invoices.
Participates in marketing and business development activities to promote awareness of practice services to the community.
Participates in quality improvement activities.
Minimum Qualifications:
High school diploma or equivalent required. Associate Medical Office Degree preferred or equivalent education, training, experience.
Minimum of three years' medical office experience.
Ability to maintain consistent workflow in a busy environment.
Ability to direct and delegate assignments to staff
Knowledge and/or experience of practice management and EMR systems.
Knowledge and/or experience with ICD-10 and CPT coding.
Working knowledge of insurance plans and coverage limitations.
Analytical skills to assess problems and independently determine appropriate response and action.
Advanced organization and time management skills.
Ability to communicate well, written and orally.
Strong customer service and patient engagement skills.
Excellent listening skills: Advanced
Excellent customer service skills: Advanced
Ability to work with providers: Advanced
Medical terminology: Intermediate
Strong organizational skills: Expert
Detail-oriented: Expert
Ability to work in a team environment: Advanced
Ability to stay calm under pressure: Intermediate
Ability to lead and motivate others: Intermediate
Ability to handle multiple tasks: Expert
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Preferred: Associates or better in Health Administration or related field.
Preferred: 2 years: In lieu of a degree, an equivalent combination of education and experience.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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