Job DescriptionJob DescriptionSDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.Summary:The Service Desk Technician is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, server administration, handheld devices and mission applications support.Provides on-site support to end users on a variety of issues.Responds to trouble ticketsSuccessfully manages assigned tickets to closureDiagnoses and troubleshoots end user desktop application issues and provides appropriate solutionsFollow-up with end users to provide status updates as per service level agreements (SLA's)Support Tier II and Tier III engineering analysis initiatives when applicableLocation: Quantico,VAClearance: Secret Required**Candidates without a secret clearance need not apply and will not be considered for hire.**Education & Experience:A Bachelor's Degree in a technical or business-related field1+ years? experience can be substituted for bachelor?s degreeRequired Certifications:Security + CEMicrosoft OS Certification
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