Help Desk Technician Job at Pomeroy, Cleveland, OH

  • Pomeroy
  • Cleveland, OH

Job Description

Help Desk Technician (Part-time)

Employment Type: 6 to 12-month contract with chance to extend

Hours: 20-25 hours per week with a semi-flexible schedule: Monday thru Friday some time between 7am to 1pm (minimum 3 hours per day)

Environment: Onsite

Location: Downtown Cleveland (Free Parking)

Pay: $20-$21/hr

We are seeking an oniste, part-time Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function:

  • Provide Help Desk support and resolve problems to the end user’s satisfaction.
  • Provide technical assistance and support related to computer systems, hardware and/or software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
  • Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
  • May provide hands on support for projects and assisting the desktop support team.

Qualifications:

  • Experience in technical support
  • Effective telephone & communication skills
  • Strong knowledge of standard hardware/software/operating systems
  • Effective listening skills

IND123

Job Tags

Contract work, Part time, Monday to Friday, Flexible hours

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